ERP & CRM care
Dynamics 365 Support
Support for Business Central, Sales and Customer Service: fixes and changes.
Overview
We keep Dynamics 365 running after go-live: fixing what breaks, making small changes, and testing every release before your users see it. Extensions stay versioned and documented rather than patched in place.
Built with
- Dynamics 365 Business Central
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Power Platform
- AL
- Azure DevOps
Work includes troubleshooting across Business Central, Sales and Customer Service, adjustments to forms, workflows and reports, environment and release management, and checks before Microsoft's twice-yearly updates. Changes go out in small batches each month, so the impact is predictable.
Support runs against an agreed scope with response times set per severity, and each month we report what was fixed, what changed and what is coming. Your team keeps access to everything, including the extensions we write.
Why it matters
Business applications decay quietly: workarounds pile up, reports drift, releases get deferred. Regular support keeps the system matching the process and makes the next upgrade a routine job.
What we deliver
What you get.
- Incident fixes across Dynamics 365
- Small changes and report updates
- Release and environment management
- Upgrade readiness checks
Questions, answered.
Yes. We review the customisations and extensions first, document them, and then agree a support scope with you.
We test in a sandbox against your key processes, fix what breaks, and schedule the update with you rather than accepting it blind.
Yes, within an agreed monthly allowance. Larger work is scoped and estimated before anyone starts.
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